What if I bought/buy the wrong size of clothing in the martombike.com online store?

Nothing scary! Remember that you have 14 days to exchange the product (with tags, unused) for another size. How to do it? First of all, prepare a PARAGON. In the package, along with the PARAGON, put the outfit and a piece of paper with information about what order the matter concerns, what size to exchange it for, to whom to send it back and what contact number to give to the courier. Send the package to our address Martombike 13 Sikorskiego Street 62-020 Swarzedz.

What is the shipping issue?

When does my order start to be processed?

We begin work on the final order after email approval of the design and order. From this point on, changes in quantities, graphic design, are virtually impossible, or involve additional costs.

Why can't I add the client's logo after the order has started?

Sublimation printing involves preparing papers for transfer. The next step involves transferring the graphics onto the materials. Unfortunately, these are expensive operations, and if there is no way out and you need to print the materials again, we can do it, but the cost for this is borne by the customer.

Is it possible to try on costumes before the order?

Of course it is possible, the outfits sent for fitting can not be used. We charge 100% deposit of the value of the outfits, which we return after sending back the outfits.

I know you have great inserts, is it possible to send shorts and sew your insert?

Yes, we perform such a service. The cost of sewing an insole is 40 PLN + the cost of the chosen insole. We perform this service only after the season

Do you make one piece of clothing?

Yes, we start production from one piece. Take a look at our price lists.

Can I create the design myself? Where can I find templates?

You are familiar with designing in curves - you can boldly prepare your own graphics and send them to us.
You can find the die-cuts in the "clothing for teams" tab. By clicking on the selected product, in addition to a detailed description, you will find a pdf file for download.

NOTE: We assume that you have the right to use the graphics you send to us. We are not responsible for the unlawful use of these materials

What is the cost of preparing the graphic design

It depends on the complexity of the project and the time of our graphic designer, as a rule of thumb, the amount is PLN 400.

Is it possible to avoid the cost of design, and have the clothes of your dreams with your own logo?

Of course! We have a number of ready-made templates that we can adapt to your expectations. Just give us the name or send us a screen of the selected design, provide your logo in vectors and give us the color (CMYK color palette) you want the garment to have!

More serious modifications are an additional cost - 1 graphic designer's labor hour - PLN 100.

How much does it cost to transfer my graphics to products I haven't ordered yet and the design is already with you?

Nothing, if the design remains unchanged then we will prepare it for you at no extra charge!

How long do I have to wait for the finished product?

Production time depends on a number of factors, one of which is primarily the timing of the order. During the peak season, this period is between 6 and 10 weeks from the date of approval of the order and graphics, while in the off-season - up to 4 weeks.

Is it possible to accelerate the delivery date?

Yes, for an additional charge - 30% of the order value. The production realization is accelerated twice - in the off-season the order will be sent after 2 weeks, while during the season you can enjoy the finished garment after just 3 weeks!

Can I order the shorts in a different size and the shirt in a different size?

Yes, if you wear shorts, for example, M and a T-shirt L then there is no problem for us to prepare such a set for you!

Can I return a product with custom graphics?

Unfortunately not, so be sure to read our size charts, product and offer carefully.

What are the options for repairing damaged clothing?

The degree of damage to the garment must be assessed by us, so please send washed and dried products to our address. The package should contain information with the return address, store order number and a description of the damage.
There are two options for recovering a full-quality product. Upon receipt of the garment, we contact the customer to provide information on the estimated value of the repair. You can then choose whether we are to make the repair (turnaround time is about 4 weeks), or whether the customer decides to purchase a new product with a discount of -30% (applies to products from the online store).
The customer is always treated individually and each case is considered separately, with the utmost care.

Will the ordered product be in the exact colors as on the monitor screen?

Colors may differ slightly from those on the monitor screen. This is due to individual monitor settings.

How to wash sportswear?

Wash the garment in water up to 30 degrees, by hand, using washing powder.